Hallelujah! At last someone heard my cry!
Jumia
Food is launching a game changing innovation to further boost their customer
experience. They have launched an on-time
delivery guarantee for all Jumia Food App users, a first of its kind in Africa.
Jumia Food is the largest online food delivery platform in Africa and has
already introduced several innovations in recent years aimed at delivery
efficiency, reach and easy user interface for their applications.
Expediting
the delivery process while giving customers full information on their orders in
real time is certainly revolutionary even by their standards.MIND YOU, I will test them as many times to see if its by my standards...and you know you will hear all about it,right here!
The
new feature is intended to fasten delivery process, increase convenience and
add more transparency to the food ordering process. Jumia Food has mastered the
art of food delivery through breaking down the whole process into a science, so
as to satisfy the customers’ demand for food-on the go and shorter delivery
times.
HOW,......you ask?
To
speed up the delivery process, Jumia Food uses a unique, and specialized tracking
software called Urban Ninja which allows the Customer Service team to track
down each food order from the moment the order is placed, to arrival time at
the customers’ location. It is now possible to dispatch drivers and plan for
driver capacity in a very efficient and time-saving way.
Kama Haitoshi, Jumia Food partners only with restaurants who proved good quality and
fast cooking times to increase customer experience as well.
How to benefit as a customer?
Place
your food order through the smart Jumia Food app on your phone. The clock on
the check-out page gives you an estimated delivery time and you can just relax
and wait for your food to arrive. When the clock runs down to zero, a pop-up
appears inquiring whether the order has been received. In case the allocated
time was over-passed, you should click “NO”.
Jumia's customer service team will directly get in touch with you by phone or email and
will send a free food voucher which you can redeem on your next order on Jumia
Food! Sasa je?!
Joe
Falter, Founder and CEO Jumia Food Africa, said: “We know that customer
experience is our top priority and our customers obviously use our service for
the convenience and easy-to-use application and website. Our customers expect
to get their food delivered in the fastest time possible. That’s
why Jumia is committed to deliver every meal within the time promised and value the
time of our customers very well. Just in case something happens in the delivery
process, and an order occurs to be late, we will make it up to our customers
and offer them their next order with us for free”.
He
added that customers will see Jumia food introduce many more innovations like
this, because it is one step closer towards their goal of offering amazing
variety,friction-less and seamless meal ordering processes, with customer
experience at the core.
Interested?
You can read more about the game rules
for the on time delivery guarantee. As they are on the website www.food.jumia.com
Thank me Later...
xoxo
Missie Popular
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